Department Lead
3 settimane fa
Job Summary
As a Department Manager at Burberry, you will play a key role in driving category performance and sales goal attainment. You will lead a high-performing team to provide exceptional customer experiences, embracing Burberry's values of creativity, purpose, and sustainability. Your expertise in sales, leadership, and customer service will enable you to drive sales growth, improve customer satisfaction, and foster a positive work environment.
Key Responsibilities
- Lead sales associates to improve their selling skills, close sales, and achieve sales goals and KPIs.
- Drive sales for assigned categories, partnering with the Store Manager on sell-through, team training, and category management.
- Manage customer flow to ensure the best possible service, minimizing wait times and client dissatisfaction.
- Develop and retain talented employees through monthly development plans and annual performance reviews.
- Lead by example, delivering the Burberry Experience to customers and fostering a positive work environment.
Requirements
- Advanced knowledge of POS systems.
- Ability to handle complex customer service issues, including dissatisfied customers, complaints, returns, and repairs.
- Previous experience in retail sales, with 1-2 years of supervisory or management experience.
Measures of Success
- Monthly Burberry Experience evaluation score.
- Improvement in every KPI within the retail scorecard.
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