Housekeeping Operations Lead
3 settimane fa
Job Summary
Auberge Resorts, Llc is seeking a highly skilled and experienced Housekeeping Operations Lead to join our team at Collegio alla Querce, Auberge Resorts Collection. As a key member of our housekeeping department, you will be responsible for leading our housekeeping operations with excellence and precision, creating a clean and welcoming environment for our guests and leading team members in understanding the value of their contribution to enriching guest's lives.
Key Responsibilities
• Lead housekeeping operations to ensure consistency and a high level of guest satisfaction
• Foster an environment that ensures cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms
• Align with the Director of Rooms to maximize hotel operations
• Develop and implement procedures to improve guest and team member satisfaction and maximize the financial performance of the department
• Collaborate with other departments to ensure seamless operations and excellent guest experience
Requirements
• Minimum of three to five years of Housekeeping leadership experience in a luxury hotel brand
• Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, and Residential Services
• Fluency in Italian and English required
• Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner
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