Luxury Housekeeping Manager

2 settimane fa


Italia Auberge Resorts, LLC A tempo pieno
Director of Housekeeping

At Auberge Resorts, LLC, we are dedicated to delivering exceptional guest experiences and outstanding service in a luxurious environment. This goal is at the heart of our Housekeeping Operations.



Job Description
Main Responsibilities

  • Lead Housekeeping Operations with excellence and precision to create a clean and welcoming environment for our guests and lead team members.
  • Collaborate with the Director of Rooms to maximize hotel operations and align with our company's standards of excellence.
  • Ensure consistency and a high level of guest satisfaction by fostering an environment that promotes teamwork and open communication.
  • Strive for continuous improvement in guest and team member satisfaction and maximize the financial performance of the department.
  • Maintain cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.


Qualifications

  • Minimum of three to five years of Housekeeping leadership experience in a luxury hotel brand.
  • Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, and Residential Services.
  • Fluency in Italian and English required.
  • Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems.
  • Demonstrated ability to communicate effectively and provide directions and guidance in a clear, concise, and professional manner.
  • Passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment.


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