Luxury Housekeeping Manager
2 settimane fa
At Auberge Resorts, LLC, we are dedicated to delivering exceptional guest experiences and outstanding service in a luxurious environment. This goal is at the heart of our Housekeeping Operations.
Job Description
Main Responsibilities
- Lead Housekeeping Operations with excellence and precision to create a clean and welcoming environment for our guests and lead team members.
- Collaborate with the Director of Rooms to maximize hotel operations and align with our company's standards of excellence.
- Ensure consistency and a high level of guest satisfaction by fostering an environment that promotes teamwork and open communication.
- Strive for continuous improvement in guest and team member satisfaction and maximize the financial performance of the department.
- Maintain cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
Qualifications
- Minimum of three to five years of Housekeeping leadership experience in a luxury hotel brand.
- Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, and Residential Services.
- Fluency in Italian and English required.
- Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems.
- Demonstrated ability to communicate effectively and provide directions and guidance in a clear, concise, and professional manner.
- Passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment.
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