Rooms and Guest Services Manager

2 settimane fa


Italia Belmond Management Limited A tempo pieno
Job Title:

Rooms and Guest Services Manager

Job Summary:

Belmond Management Limited seeks a seasoned professional to lead the Rooms Division team and its departments. The ideal candidate will have a strong background in luxury hospitality operations management, with excellent knowledge of Front Office, Concierge, Housekeeping, and Laundry departments.

Key Responsibilities:
  • Lead the Rooms Division team and its departments within budgeted guidelines to ensure operational efficiency, high-quality service standards, and consistent excellence.
  • Meet, greet, and farewell guests and VIPs, recognizing and anticipating their individual needs.
  • Plan, direct, control, coordinate, and participate in all areas and activities of the Rooms Division.
  • Monitor and assist the smooth functioning of daily service at Reception, Concierge, Housekeeping, and Laundry departments, ensuring all policies and procedures are properly understood and followed.
  • Identify opportunities and develop solutions to enhance performance for all aspects and operations.
Requirements:
  • A minimum of 5 years' working experience in a similar position in luxury hospitality brands.
  • In-depth knowledge of Front Office and Concierge, Housekeeping, and Laundry operations in a luxury hospitality environment.
  • Hospitality degree or equivalent, with thorough knowledge of luxury service techniques and trends.
  • Good knowledge of revenue management, PMS, and reservations.
  • Fluent in Italian and English, with knowledge of a third European language a plus.

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