Guest Experience Manager

Company Description Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre. Sofitel Gold Coast Broadbeach is looking for a dedicated...

Role OverviewAt Belmond Management Limited, we are dedicated to delivering exceptional guest experiences. As a Guest Experience Manager, you will play a pivotal role in ensuring that our high standards are consistently met and exceeded.Key ResponsibilitiesBe responsible for the seamless day-to-day management of all front-of-house departments.Welcome guests...

Job DescriptionA key role at Auberge Resorts, Llc is instrumental in setting the tone for our guests and team members to ensure the delivery of an exceptional guest experience. The role will oversee, mentor and lead front of the house team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.ResponsibilitiesAlign with...

Al 7Pines Hotels & Resorts siamo consapevoli che gli intenditori che viaggiano nel mondo cercano un'esperienza di lusso rilassata e ci affidano il bene più prezioso: Il loro tempo. 7Pines è sinonimo di un'interpretazione moderna e rilassata del lusso, dove l'attenzione assoluta è rivolta al benessere degli ospiti e ai loro desideri individuali, fino...

Job Title:Rooms and Guest Services ManagerJob Summary:Belmond Management Limited seeks a seasoned professional to lead the Rooms Division team and its departments. The ideal candidate will have a strong background in luxury hospitality operations management, with excellent knowledge of Front Office, Concierge, Housekeeping, and Laundry departments.Key...

Job Title: Luxury Front Office ManagerAt 7Pines Hotels & Resorts, we strive for a perfect balance between laid-back luxury and stylish atmosphere. As a Luxury Front Office Manager, you will play a key role in delivering exceptional guest experiences and ensuring seamless hotel operations.Key Responsibilities:Supervise and train front office personnel to...

At Teradata Group, we're committed to empowering our customers with better information. To achieve this, we're seeking a skilled Customer Experience Manager to drive operational excellence and deliver a world-class support experience. The ideal candidate will have 3+ years of experience in a customer-facing role, with a strong background in technical...

Job DescriptionThe In Store Personalization Specialist plays a crucial role in promoting and expanding the MTM and Personalization business both in-store and within the city. This involves managing VIP clients, ensuring a seamless and personalized customer journey, and organizing MTM appointments with a focus on the selling ceremony.Key...

Senior F&B Operations ManagerBelmond Management Limited is seeking a seasoned Senior F&B Operations Manager to lead the food and beverage operations at our esteemed Grand Hotel Timeo, a Belmond Hotel in Sicily.The ideal candidate will possess a strong background in luxury hospitality, with a minimum of 5 years of experience in a similar role. They will be...

Are you a hospitality enthusiast eager to gain experience in the luxury dining industry?Splendido Mare, A Belmond Hotel, part of the LVMH Group, offers an unparalleled setting for those passionate about delivering exceptional service.We are seeking a Restaurant Hostess intern to join our esteemed team at DaV Mare, where Italian Riviera charm meets refined...

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation. Become part of a...

Job Title: Spa and Wellness Operations ManagerJob Summary:We are seeking a highly skilled and experienced Spa and Wellness Operations Manager to join our team at Belmond. The successful candidate will be responsible for supporting the Spa and Wellness process and operation, ensuring quality and attention to detail, and contributing to the hotel's continuing...

Director of HousekeepingAt Auberge Resorts, LLC, we are dedicated to delivering exceptional guest experiences and outstanding service in a luxurious environment. This goal is at the heart of our Housekeeping Operations.Job DescriptionMain ResponsibilitiesLead Housekeeping Operations with excellence and precision to create a clean and welcoming environment...

Customer Experience Transformation ManagerAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Customer Experience Transformation Manager, you'll play a pivotal role in shaping our customer journey. Your expertise will help us identify areas for improvement, develop innovative solutions, and drive measurable results.Key...

Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school, is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three...

Lead Our Housekeeping Operations with ExcellenceAt Auberge Resorts, Llc, we are seeking a seasoned Housekeeping Operations Manager to oversee our housekeeping operations with precision and dedication. The ideal candidate will possess strong leadership and communication skills, with the ability to motivate and guide a diverse team to deliver exceptional...

A Dream Team Member for Our Luxury HotelAt Auberge Resorts, LLC, we are seeking a highly skilled and experienced team member to join our Front of the House team as a Director of Guest Experience. This key role plays a vital part in ensuring our guests have an exceptional experience at our luxury hotel.Key Responsibilities:Lead and mentor the Front of the...

Job Role SummaryCollegio, a 16th-century property, is being transformed into a luxury resort. As part of the Auberge Resorts Collection, we seek a seasoned leader to oversee housekeeping operations.Key ResponsibilitiesLead a diverse team of housekeeping professionalsCollaborate with the Director of Rooms to optimize hotel operationsImplement cleanliness,...

Job DescriptionHead of Customer ExperienceAt ParcelHero, we are looking for a forward-thinking and dynamic individual to lead our customer experience strategy. As the Head of Customer Experience, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key...

POSITION OVERVIEW The IT Manager is responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. He/She supervises the implementation of our company’s computing needs. The IT Manager manages and maintains the computers, printers, Internet connections, televisions,...