Guest Relations Manager
2 mesi fa
Al 7Pines Hotels & Resorts siamo consapevoli che gli intenditori che viaggiano nel mondo cercano un'esperienza di lusso rilassata e ci affidano il bene più prezioso: Il loro tempo. 7Pines è sinonimo di un'interpretazione moderna e rilassata del lusso, dove l'attenzione assoluta è rivolta al benessere degli ospiti e ai loro desideri individuali, fino all'ultimo dettaglio. Con la nostra empatia culturale, creiamo esperienze inaspettate e puro godimento della vita, in cui il tempo diventa infinito.
Con un primo resort inaugurato sulla costa occidentale di Ibiza nel 2018 e un prossimo resort nel nord-est della Sardegna, 7Pines Hotels & Resorts offre una combinazione vincente di lusso rilassato e atmosfera elegante in luoghi glamour.
Il 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.
Principali compiti:
- Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP;
- Gestire i messaggi e le e-mail per gli ospiti;
- Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace;
- Formare e gestire i membri del team per le relazioni con gli ospiti;
- Accogliere e registrare gli ospiti al loro arrivo;
- Organizzare le prenotazioni;
- Sviluppare e implementare strategie per migliorare la soddisfazione e la fedeltà degli ospiti;
- Gestire richieste, reclami e domande degli ospiti in modo professionale e tempestivo;
- Rispondere a domande sulla struttura e sull'area circostante;
- Assicurare che gli ospiti ricevano i servizi di cui hanno bisogno;
- Pregressa esperienza nel ruolo;
- Ottima conoscenza della lingua italiana e inglese.
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