Vmware Platform Operation Manager
4 settimane fa
About the Role
Orange Business provides Enterprise Services to our international customers, thus permitting our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
GDO is a division within Orange Business whose mission is to build and run efficient, innovative solution developing Orange global capabilities and enabling seamless experience for Customers.
Within GDO the Customer Service Delivery department develops Cloud services for the Orange group and Customer Services Support is responsible to operate and maintains Orange Cloud Computing offers
ROLE description:
The operational model for our Cloud solutions are based on three main domains: Technical, Services and Operations.
The Cloud Solution Technical Operations Manager is responsible for the Technical Operation domain of one or more Cloud solutions primarily during the RUN phase.
As such it is a key role that guarantees the quality, the technical integrity and the end-to-end performance of the platform and all the associated continuous improvement actions for all operation activities required to operate and evolve it over time.
This covers the following main responsibilities:
technical support to the Customer during adoption of complex solution or during the consolidation/assessment of their new technical requirements on the production platform,accountable for the performance and stability of the operational platform ensures regular performance evaluations and audits of the platform, develop provisioning of best practices and take any relevant proactive measures when necessary to maintain the necessary performance levels of the platform(s) and to guarantee its end to end technical integrity,be the Privileged Contact for our Architecture and Engineering teams for the technical discussions linked to the evolutions and extensions to the Customer service,ensures consistent evolution of the services and lead the organic growth activities of the platform,make the technical decisions to properly operate the platform.
Lead and manage technical escalation and support service improvement plan for any issue or need where technical leadership is required,supervision and coordination of the other operational L2 Support teams on all ITIL critical processes by providing the necessary technical support and leadership where required,validation and technical coordination of the execution of complex changes, problem resolution being key member of the Change Advisory Board,validation and technical coordination of the overall release management process during planning and execution phases, in cooperation with our Engineering teams,validation and technical coordination of the overall capacity management process and plans, in cooperation with our Capacity Manager,responsible for the maintenance/evolution of the proactive monitoring systems and maintenance of the service and for the implementation, industrialization and automatization measures aimed to improve the overall service operation efficiency and profitability,maintain up-to-date the technical documentation of the Cloud platform and Services operated
About You
The role requires strong technical hands-on competences on VMware product suite as well as architecture and technical design ability in VMware SDDC and associated technologies.
The ability to provide an extensive senior level support and environment management experience is also required being this role part of a technical skilled support team in a 24x7 managed service environment providing remote technical support and project services to multiple client environments.
Requirements
Master's degree with at least 8-10 years' experience on Service Management and Technical Projects/Operation for complex IT solutions.
Experienced in managing private and hybrid cloud platform.
Experience in automation of BASE OPS tasks and activities is a plus.
What We Offer
A suitable training program will be proposed to ensure continuous development of the competencies required for the job.
Research addressed to personnel belonging to disable and protected categories art.18 law 68/99 too.
About Us
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
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