Vmware Platform Operation Manager

2 giorni fa

Roma, Lazio, Italia Orange Sa A tempo pieno

About the Role
At Orange Business, we provide Enterprise Services to our international customers, allowing them to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, combined with our understanding of multinational business and local support in 166 countries and territories, ensures that our customers receive a consistent, global solution wherever they operate.

Job Description:
The operational model for our Cloud solutions is based on three main domains: Technical, Services, and Operations. The Platform Operation Manager is responsible for the Technical Operation domain of one or more Cloud solutions primarily during the RUN phase. This role guarantees the quality, technical integrity, and end-to-end performance of the platform, along with all associated continuous improvement actions for all operational activities required to operate and evolve it over time.

Main Responsibilities:
1. Provide technical support to the customer during adoption of complex solutions or during the consolidation/assessment of their new technical requirements on the production platform.
2. Accountable for the performance and stability of the operational platform; ensure regular performance evaluations and audits of the platform, develop provisioning of best practices, and take any relevant proactive measures to maintain necessary performance levels and guarantee end-to-end technical integrity.
3. Act as the Privileged Contact for our Architecture and Engineering teams for technical discussions related to the evolution and extension of customer services.
4. Ensure consistent evolution of the services and lead the organic growth activities of the platform.
5. Make technical decisions to properly operate the platform, lead and manage technical escalation and support service improvement plans for any issues requiring technical leadership.
6. Supervise and coordinate other operational L2 Support teams on all ITIL critical processes by providing necessary technical support and leadership.
7. Validate and technically coordinate the execution of complex changes, serving as a key member of the Change Advisory Board.
8. Validate and technically coordinate the overall release management process during planning and execution phases, in cooperation with our Engineering teams.
9. Validate and technically coordinate the overall capacity management process and plans, in cooperation with our Capacity Manager.
10. Responsible for the maintenance/evolution of proactive monitoring systems and service maintenance, implementing measures aimed at improving overall service operation efficiency and profitability.
11. Maintain up-to-date technical documentation of the Cloud platform and services operated.

About You
The role requires strong technical hands-on competencies in the VMware product suite, as well as architecture and technical design ability in VMware SDDC and associated technologies. The ability to provide extensive senior-level support and environment management experience is essential, as this role is part of a technically skilled support team in a 24x7 managed service environment providing remote technical support and project services to multiple client environments. A Master's degree with at least 8-10 years of experience in Service Management and Technical Projects/Operation for complex IT solutions is required. Experience in managing private and hybrid cloud platforms and automation of BASE OPS tasks and activities is a plus.

Requirements:
1. Experience in design and management of complex technical solutions (converged and hyper-converged).
2. Strong technical design ability and expertise in the implementation and configuration of highly available virtual & physical infrastructure solutions.
3. Experience in capacity planning and sizing methodologies for VMware virtualization solutions.
4. Familiarity with cloud-native technologies and hyper scalers (MS Azure preferred).
5. DevOps capabilities: Ansible, Terraform.
6. Automation capabilities: Automating operational activities and cloud infrastructure management tasks through PowerShell, Bash, and Python.
7. Infrastructure management: Virtualization Engineer and Networking capabilities on Cloud technologies (Virtualization, Storage, Cloud management platforms, Cloud APIs), with knowledge of Dell VxBlock Cloud, and hands-on competencies in vSphere, NSX (V/T), vROPs, Zerto virtual replication, Commvault, Veeam, and/or Veritas NetBackup solutions, Storage DELL Unity, and Isilon environment.
8. Cloud certifications (i.e., VMware VCP, VMware NSX-T, MS Azure) are a plus.
9. Strong Operational Experience in Complex IT Solutions:
10. Provide senior technical leadership to support and operations teams delivering to customer SLAs.
11. Proven analytical, evaluative, and problem-solving abilities.
12. Operate on own initiative when required.
13. Ability to effectively prioritize and execute tasks in a high-pressure environment.
14. Escalate issues appropriately to the relevant vendor while remaining within service levels and act as the Customer's advocate to the vendor at all times.
15. Good knowledge of operational processes.
16. Fluent communication in English and Italian.
17. Coordination/Project management skills are an advantage.
18. Good team spirit, customer-oriented.
19. Experience of working within an international context.

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