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Senior Hospitality Manager
1 mese fa
We are seeking an experienced Senior Hospitality Manager to join our team at the Russotti Gestioni Hotels S.P.A. in Milan. The ideal candidate will be responsible for overseeing all front desk operations and providing exceptional customer service to guests.
Job Description:
- Maintain a positive and cooperative work environment between staff and management
- Act as manager on duty for the hotel and manage front desk operations in the absence of the Front Office Manager
- Ensure hotel standards and services contribute to the delivery of consistent guest service
Responsibilities:
- Provides exceptional customer service to guests, ensuring their needs are met and exceeded
- Oversees front desk operations, including receptionist and clerical duties
- Maintains a positive and cooperative work environment between staff and management
Requirements:
- Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
- C2 level or above, good at oral and written English
- 3 to 5 years' experience in a front office senior management position, preferably in a four-star international hotel
Key Skills:
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Results oriented
- Teamwork/ Cooperation
- Cross cultural sensitivity
- Customer service orientation
- Stress Management
Benefits:
- Competitive salary: €45,000 - €60,000 per year, depending on experience
- Opportunity to work with a dynamic team in a fast-paced environment
- Professional development opportunities
Others:
- No accommodation will be provided for this position
- To apply, send your curriculum vitae with photo and authorization to process personal data D. Lgs 101/2018 e del GDPR (Regolamento UE 2016/679)