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IT Service Owner

2 mesi fa

Roma, Lazio, Italia AmerisourceBergen Services Corporation A tempo pieno
About the Role

We are seeking an experienced IT Service Owner to join our team at AmerisourceBergen Services Corporation. As an IT Service Owner, you will be responsible for overseeing the delivery of IT services and ensuring that they meet the business needs of our organization.

Key Responsibilities
  • Lead the Dynamics 365 Center of Excellence (CoE) team for Global Consulting Services, and potentially for future D365 implementations.
  • Accountable for the D365 platform overall, and for coordinating with project delivery teams through completion of global wave rollout.
  • Responsible for ensuring that new services or service enhancements are aligned with business initiatives.
  • Accountable for the development, implementation, evaluation and on-going management of new and existing services and products.
  • Deliver service roadmaps with input from Relationship Managers, Enterprise Architects and other supporting teams.
  • Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services.
  • Hold internal and external suppliers accountable via formal agreements.
  • Represent the assigned service across the organization.
  • Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams.
  • Accountable for working with Problem Management to address problems within the service.
  • Accountable for the population and maintenance of the Configuration Management Database for the service and its supporting Configuration Items.
  • Accountable for working with the Change Manager to determine acceptable windows for changes for the service.
  • Ensure services and products adhere to Information Technology Infrastructure Library (ITIL) processes.
  • Deliver Quarterly Service Reviews.
  • Accountable for negotiation of Service Level Agreements with business partners.
  • Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services.
  • Produce SLA performance metrics for assigned services.
  • Define the service and determine the costing model of the assigned services listed in the Service Catalog.
  • Accountable for maintaining the Service Catalog for assigned services.
  • Continuous improvement and innovation of the assigned services and products.
  • Understand the market demands for the service as well as potential competing services.
  • Accountable for the creation and maintenance of all service documentation.
  • Accountable for the management and career development of direct reports.
  • Mentoring of IT resources.
Requirements
  • Excellent verbal and written communication skills.
  • Subject matter expertise in both the business and technology.
  • Skilled in conflict management.
  • Experience working in a matrix environment.
  • BS Degree in Computer Science, Business or related field preferred.
  • Progressive leadership experience over 7+ years in an IT environment with significant business exposure.
  • Significant experience of owning ERP system(s). Experience specifically with Dynamics 365 is not required, but would be beneficial.
  • ITIL v3 Foundation Certified.
What We Offer

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit our website.

This is a full-time position.