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IT Service Delivery Manager

1 mese fa

Roma, Lazio, Italia Page Personnel A tempo pieno

Key Responsibilities:

- Oversee the incident management process and lead a team of professionals in resolving incidents
- Manage every aspect of the incident, from assessment to resolution, ensuring timely and effective resolution
- Conduct regular meetings to keep stakeholders informed of incident status
- Respond to reported incidents, identify causes, and initiate the incident management process in accordance with group practices and SLAs
- Communicate major issues to top management
- Develop and maintain incident processes and procedures documentation
- Document incident details, causes, and resolution actions

Requirements:

- Previous experience in incident management and service management
- Knowledge of IT service management software (e.g., ITIL)
- Excellent communication, collaboration, and coordination skills
- Analytical, problem-solving, and time management skills
- Attention to detail and proficiency in documenting incidents

- Degree in computer science

- Good knowledge of the English language

Great Opportunity for Professional Growth:

This is a fantastic opportunity to join our client, a leading pan-European market infrastructure, as an IT Incident Manager based in Rome.