Customer Care Representative

4 giorni fa

Milano, Lombardia, Italia Everli A tempo pieno

About the Role

We are seeking a highly skilled Customer Care Representative to join our Support and Live Operations team in Milan. The ideal candidate will have a strong customer empathy mindset, excellent communication skills, and a team working attitude.

Key Responsibilities

• Manage daily contacts with customers and shoppers, providing efficient assistance in managing all phases of the order cycle.
• Take care of logistics issues and orders assignation, cooperating with the Local Operation Team when necessary.
• Receive and process customer orders, inquiries, or complaints as the first line of support, escalating when necessary.
• Maintain proper administration of order information in relevant systems to ensure up-to-date information, simple tracking, early detection of potential issues, and forecasting.
• Proactively execute cash collection in line with payment terms and process flows.
• Report bugs related to our apps, opening a ticket with a detailed report of the bug for investigation by our Tech Department.
• Be responsible for product recall and prevent and manage frauds using a dedicated Company's tool.

Requirements

• Bachelor's degree in humanities or communications.
• Previous experience in customer or operations-facing roles, preferably as a Customer Care/Operation Specialist in B2B or B2C companies.
• Proficiency with Office, specifically Excel, and ZenDesk is a plus.
• Availability to work on shifts, including weekends and sometimes holidays.
• Mother tongue or fluent in Italian and upper intermediate English knowledge (B2) or better.

About Everli

Everli is Europe's leading marketplace for online grocery shopping and one of its fastest-growing scale-ups. We are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust. We achieve our growth through a collaborative, transparent, data-driven, and mission-focused culture.

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