Hotel Operations Manager

3 settimane fa


Milano, Lombardia, Italia Antal International Network A tempo pieno

Hotel Manager Job Description


Antal International Network is seeking an experienced Hotel Manager to lead the daily operational management of the hotel services. As a Hotel Manager, you will be responsible for supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.


Key Responsibilities:


• Supporting the General Manager to drive the team and the daily operations to provide the most memorable customer experience and to achieve the expected targets.


• Addressing any customer concerns and fostering a service recovery culture to drive customer loyalty.


• Assisting the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals.


• Providing effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.


• Planning, directing and coordinating the service delivery of all operational departments in order to meet and exceed guest expectations.


• Ensuring that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.


• Holding regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feedback and seek inputs from the team to improve both the staff and the customer experience.


Requirements:


• A unique personality and a true passion for hospitality.


• A degree or diploma in Hotel Management or equivalent.


• Proven experience in the role (at least 5 years).


• Substantial background in Food and Beverage and Room Division Management.


• Experience in managing budgets, revenue proposals and forecasting results.


• Knowledge of the hotel property management systems (Opera preferred).


• Strong leadership skills and an inclusive style.


• Problem solving and proactivity.


• Excellent organizational skills and a strong sense of responsibility.


Language Requirements:


• Italian – fluently.


• English – fluently.


Additional languages are a plus.


What We Offer:


• Exceptional career advancement opportunities.


• An attractive compensation package based on your experience.


• The chance to be a part of an ambitious, caring organization.


Location: Milan


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