Hotel Operations Manager
3 settimane fa
Hotel Manager Job Description
Antal International Network is seeking an experienced Hotel Manager to lead the daily operational management of the hotel services. As a Hotel Manager, you will be responsible for supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.
Key Responsibilities:
• Supporting the General Manager to drive the team and the daily operations to provide the most memorable customer experience and to achieve the expected targets.
• Addressing any customer concerns and fostering a service recovery culture to drive customer loyalty.
• Assisting the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals.
• Providing effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
• Planning, directing and coordinating the service delivery of all operational departments in order to meet and exceed guest expectations.
• Ensuring that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
• Holding regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feedback and seek inputs from the team to improve both the staff and the customer experience.
Requirements:
• A unique personality and a true passion for hospitality.
• A degree or diploma in Hotel Management or equivalent.
• Proven experience in the role (at least 5 years).
• Substantial background in Food and Beverage and Room Division Management.
• Experience in managing budgets, revenue proposals and forecasting results.
• Knowledge of the hotel property management systems (Opera preferred).
• Strong leadership skills and an inclusive style.
• Problem solving and proactivity.
• Excellent organizational skills and a strong sense of responsibility.
Language Requirements:
• Italian – fluently.
• English – fluently.
Additional languages are a plus.
What We Offer:
• Exceptional career advancement opportunities.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.
Location: Milan
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