Hotel Operations Director

4 settimane fa


Milano, Lombardia, Italia Starhotels A tempo pieno

Hotel Manager


As a key member of the Starhotels team, you will be responsible for leading the daily operational management of the hotel services. You will work closely with the Heads of Department to drive efficiency, achieving and exceeding revenue and guest satisfaction targets.


Key Responsibilities

  • Support the General Manager in driving the team and daily operations to provide exceptional customer experiences and achieve targets.
  • Address customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate service delivery across operational departments to meet and exceed guest expectations.
  • Ensure costs are controlled, and results are analyzed regularly to identify opportunities for efficiency improvements.
  • Hold regular briefings and meetings with the HOD team to maintain an environment for sharing guidance, feedback, and ideas to improve the staff and customer experience.

Requirements

  • A unique personality and true passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
    Language Skills

    • Italian – fluently.
    • English – fluently.
    • Additional languages are a plus.

    Benefits

    • Exclusive discounted stays within the group.
    • Ticket Restaurants for delightful dining.
    • Performer Management Program.
      Growth Opportunities

      • Exceptional career advancement opportunities.
      • An attractive compensation package based on your experience.
      • The chance to be part of an ambitious, caring organization.

Embracing Global Diversity


As a member of the Starhotels team, you will have the opportunity to work with diverse guests and colleagues from around the world, fostering a culture of inclusivity and respect.


Unlock Your Potential


Join Starhotels and discover a world of opportunities for growth and development. Apply now and take the first step towards a rewarding career in hospitality



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