Hotel Operations Director

2 settimane fa

Milano, Lombardia, Italia Starhotels A tempo pieno

Hotel Manager Role

As a Hotel Manager at Starhotels, you will be responsible for leading the effective daily operational management of the hotel services. This includes supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.

Your Key Responsibilities

  • Support the General Manager to drive the team and the daily operations to provide the most memorable customer experience and to achieve the expected targets.
  • Address any customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals.
  • Provide effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  • Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feed-back and seek inputs from the team to improve both the staff and the customer experience.

Requirements

  • A unique personality and a true passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals and forecasting results.
  • Knowledge of the hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
  • Fluency in Italian and English, with additional languages a plus.

Benefits

  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.

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