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Technical Application Specialist

2 mesi fa


Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno
About the Role

We are seeking a highly skilled Technical Application Scientist to join our Life Sciences Solutions Group at Thermo Fisher Scientific. As a key member of our team, you will play a critical role in providing technical support to our customers and field personnel, ensuring they receive the best possible service and solutions.

Key Responsibilities
  • Provide pre- and post-sales technical support for Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products
  • Answer customer technical inquiries via telephone, email, or web form
  • Collaborate with experts within the organization to resolve technical issues and problems
  • Accurately record customer contact information and assist in continuous improvement
  • Gather commercial and technological trends to create technical tips, FAQs, and troubleshooting guides
  • Recommend changes to knowledge databases, websites, and other company-managed resources
  • Present technical updates to colleagues and contribute to department meetings
  • Participate in frequent training on products and continuing education on new applications and technologies
  • Perform other related tasks as opportunities arise
Requirements
  • B.S., B.A., or M.S. in life sciences or chemistry or a similar field
  • 2-10 years of laboratory experience
  • Prior experience in customer service or a customer-facing role is a strong plus
  • Fluency in English and French or Italian is a requirement; additional languages are an asset
About Us

Thermo Fisher Scientific is a globally growing company that values integrity, involvement, intensity, and innovation. We offer outstanding development and career prospects, individual training and education programs, and a corporate culture that supports work-life balance.