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Account Manager

2 mesi fa

Milano, Lombardia, Italia Deliveroo A tempo pieno

About Deliveroo

Deliveroo is a technology-driven company that is transforming the way people shop and eat. Our mission is to bring the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are a rapidly expanding industry leader, and our team is at the forefront of this growth.

The Role

As a key member of our Account Management team, you will oversee the relationship with our strategic grocery partners. Your primary responsibility will be to manage a portfolio of Deliveroo's most important grocery partners, including high sales volume drivers and global grocery brands.

Key Responsibilities

  • Build and maintain strong, long-term relationships with grocery partners.
  • Understand partners' business goals and challenges to provide strategic guidance and support.
  • Work with other departments (Marketing, Operations, Corporate, and Customer Service) to guide new plans and problem solutions.
  • Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo.
  • Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
  • Collaborate with internal teams to develop and implement customised solutions to meet partners' needs.
  • Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

Requirements

  • At least 4 years of experience in commercial roles, preferably in retail/FMCG or other high-growth companies.
  • Knowledge of the food retail industry.
  • Experience creating long-term relationships.
  • Fluency in English.
  • Demonstrate competency using tools and related program management applications to apply best practice.

Life at Deliveroo

We are a growing team that values autonomy, ownership, and innovation. We move fast, and we're always looking for new ideas. Our company culture prioritises transparency, diversity, and inclusion.

Benefits and Diversity

We offer a range of benefits, including monthly Deliveroo credit, a welfare program, community support, and opportunities for growth and development. We believe in creating a workplace that reflects the diversity of the world we live in, and we welcome applications from candidates of all backgrounds.