Service Excellence Project Manager

2 settimane fa

Roma, Lazio, Italia Nestlé SA A tempo pieno

Job Summary:
We are seeking a highly skilled Service Excellence Project Manager to join our team at Nestlé SA. As a key member of our customer care and service team, you will be responsible for driving Service Portfolio Strategy, managing project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.

Key Responsibilities:
Manage projects aimed at creating a service portfolio and improving service excellence for customers.
Develop and implement strategies to enhance the customer experience and ensure high-quality service.
Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.
Conduct data analysis and customer feedback trends to identify customer needs and industry trends.
Analyze customer journey with lean methodology.
Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress.
Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement.

Requirements:
Relevant experience in a similar role.
University Degree in Economics, Statistics, Engineering.
Strong and solid skills in Project Management.
Excellent communication skills: Ability to effectively communicate with team members and stakeholders to ensure a clear understanding of project goals and progress.
Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service.
Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment.
Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence.
Influence with integrity.
Results-oriented, courageous, agile, and energetic.
Lean/Process knowledge or mindset.
Proficiency with MS Office.
Fluent in English and Italian.

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