Service Excellence Portfolio Strategist
4 settimane fa
Service Excellence Portfolio Strategist
Nestlé Sa is seeking a highly skilled Service Excellence Portfolio Strategist to drive service portfolio strategy, manage project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.
Key Responsibilities:
- Develop and implement strategies to enhance the customer experience and ensure high-quality service.
- Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.
- Conduct data analysis and customer feedback trends to identify customer needs and industry trends.
- Analyse customer journey with lean methodology.
- Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress.
- Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement.
- Create business case & scenarios to define sustainability and profitability of new possible services and customer expectations with close collaboration with the marketing service and product team.
Requirements:
- Relevant experience in a similar role.
- University Degree in Economics, Statistics, Engineering.
- Strong and solid skills in Project Management.
- Excellent communication skills.
- Leadership skills.
- Collaboration and teamwork.
- Customer focus.
- Influence with integrity.
- Results-oriented, courageous, agile, and energetic.
- Lean/Process knowledge or mindset.
- Proficiency with MS Office.
- Fluent in English and Italian.
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