Service Excellence Portfolio Strategist

4 settimane fa


Roma, Lazio, Italia Nestlé Sa A tempo pieno

Service Excellence Portfolio Strategist

Nestlé Sa is seeking a highly skilled Service Excellence Portfolio Strategist to drive service portfolio strategy, manage project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.

Key Responsibilities:

  • Develop and implement strategies to enhance the customer experience and ensure high-quality service.
  • Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.
  • Conduct data analysis and customer feedback trends to identify customer needs and industry trends.
  • Analyse customer journey with lean methodology.
  • Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress.
  • Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement.
  • Create business case & scenarios to define sustainability and profitability of new possible services and customer expectations with close collaboration with the marketing service and product team.

Requirements:

  • Relevant experience in a similar role.
  • University Degree in Economics, Statistics, Engineering.
  • Strong and solid skills in Project Management.
  • Excellent communication skills.
  • Leadership skills.
  • Collaboration and teamwork.
  • Customer focus.
  • Influence with integrity.
  • Results-oriented, courageous, agile, and energetic.
  • Lean/Process knowledge or mindset.
  • Proficiency with MS Office.
  • Fluent in English and Italian.


  • Roma, Lazio, Italia Nestlé SA A tempo pieno

    Job Summary: We are seeking a highly skilled Service Excellence Project Manager to join our team at Nestlé SA. As a key member of our customer care and service team, you will be responsible for driving Service Portfolio Strategy, managing project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.Key...

  • Global Pricing Strategist

    3 settimane fa


    Roma, Lazio, Italia Angelini Holding A tempo pieno

    Job Title: Global Pricing StrategistJob Summary:As a Global Pricing Strategist, you will be responsible for developing and implementing global pricing and reimbursement strategies for the company's portfolio. Your goal will be to deliver patient access to innovative therapies while optimizing pricing and reimbursement outcomes.Main Accountabilities:Develop...


  • Roma, Lazio, Italia United Nations Federal Credit Union A tempo pieno

    Role Summary: As a Member Service Representative in our Rome office, you will play a vital role in delivering exceptional service to our members. Your primary responsibility will be to interact with members, assess their financial needs, and provide tailored solutions. Key Responsibilities: • Uphold UNFCU's mission, core values, and guiding principles...


  • Roma, Lazio, Italia United Nations Federal Credit Union A tempo pieno

    About the RoleWe are seeking a highly skilled and customer-focused Member Service Representative to join our Rome office. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting our products and services, and resolving any issues that may arise.ResponsibilitiesDeliver outstanding service to members,...


  • Roma, Lazio, Italia Arista Networks A tempo pieno

    Job Title: Enterprise Account StrategistJob Summary:We are seeking a seasoned Enterprise Account Strategist to join our Sales organization. The ideal candidate will have a proven track record of selling data center solutions and a deep understanding of the Arista product portfolio.Key Responsibilities:Develop and execute sales strategies to exceed sales...


  • Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Digital Media StrategistWe are seeking a Digital Media Strategist to join our team at Starcom Melbourne. As a Digital Media Strategist, you will be responsible for driving performance on programmatic campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle of advertising campaigns,...


  • Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Media Campaign StrategistJob Summary:We are seeking a Media Campaign Strategist to join our team at Starcom Melbourne. As a Media Campaign Strategist, you will be responsible for driving performance on programmatic/biddable campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle...

  • Portfolio Manager

    4 settimane fa


    Roma, Lazio, Italia Willis Towers Watson A tempo pieno

    Job Title: Portfolio ManagerThe Role: At Willis Towers Watson, our Portfolio Manager oversees all portfolio management activities to achieve strategic customer service, retention and sales objectives. In this role, you will work closely with all branch colleagues to ensure that customer needs are met or exceeded.Analysis and evaluation of bond issues...


  • Roma, Lazio, Italia Anantara A tempo pieno

    Job SummaryAs a Room Service Demi Chef De Rang, you will be the face of our hotel's hospitality, delivering exceptional service to our guests. Your primary responsibility will be to work efficiently as part of a team, ensuring seamless operations within the Room Service department. To excel in this role, you must have a thorough knowledge of our menus,...


  • Roma, Lazio, Italia United Nations Federal Credit Union A tempo pieno

    Role OverviewAs a Rome Member Service Representative, you will be the face of service excellence at United Nations Federal Credit Union. This role involves interacting daily with UNFCU members, determining their financial needs, and making referrals where necessary.Key ResponsibilitiesProvide exceptional service experiences to colleagues and members alike by...


  • Roma, Lazio, Italia Genesys A tempo pieno

    Genesys is seeking an experienced Customer Experience Strategist to join our team. This role is a key position within the company, responsible for establishing lifelong relationships with customers by advising and equipping them to achieve their customer experience vision.The ideal candidate will be a seasoned professional with a strong understanding of...


  • Roma, Lazio, Italia Cisco Systems, Inc. A tempo pieno

    Company OverviewCisco Systems, Inc. is a leading provider of networking equipment and software solutions. As the Internet's optimists, we strive to power a more inclusive, digital future for everyone.About the JobWe are seeking an experienced Partner Success and Adoption Strategist to join our team. This role will be responsible for driving software adoption...


  • Roma, Lazio, Italia A2A S.p.A. A tempo pieno

    Chi cerchiamoPer la nostra sede di Milano siamo alla ricerca di una persona da inserire come Operational Excellence Governance Specialist all'interno del team Operational Excellence Governance.La struttura ha lo scopo di assicurare lo sviluppo della cultura del miglioramento continuo attraverso la diffusione e la promozione di metodologie sistemi e strumenti...


  • Roma, Lazio, Italia Pfizer A tempo pieno

    As we continue to develop new Oncology products and expand our franchise, we are consistently seeking talented professionals to join our team.We are currently looking for a highly motivated Country Brand Manager to focus on the Hematology portfolio, reporting directly to the Marketing Lead.Key Responsibilities:Develop and implement comprehensive brand plans...


  • Roma, Lazio, Italia Pfizer, S.A. de C.V A tempo pieno

    As we continue to develop new Oncology products and expand our franchise, we are consistently seeking talented professionals to join our team.We are currently looking for a highly motivated Country Brand Manager to focus on the Hematology portfolio, reporting directly to the Marketing Lead.MISSION:Contribute to the construction and implementation of...


  • Roma, Lazio, Italia Valentino A tempo pieno

    Job SummaryWe are seeking a highly skilled Senior Communication Strategist to join our team at Valentino. As a key member of our corporate communication department, you will be responsible for developing and implementing communication strategies aligned with the brand's values and goals.About UsValentino is a leading luxury fashion brand known for its...


  • Roma, Lazio, Italia Employerland A tempo pieno

    About Orient ExpressOrient Express is a legendary brand, steeped in history and loved by past, present, and future generations. As a member of our team, you will be part of a company that embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination.We are currently going through exciting phases of...


  • Roma, Lazio, Italia Zenith Usa A tempo pieno

    We are a connected marketing agency, a full-service agency with modern creative & media, data, and technology services all under one roof.We value great people who are open, bold, and curious, and who love to solve complex problems for clients in unique ways.As a quick-thinking, media-savvy go-getter, you will support the team in bringing transformation to...


  • Roma, Lazio, Italia Amazon A tempo pieno

    Job SummaryAmazon is seeking an experienced Senior Generative AI Strategist to join our team. The ideal candidate will possess a unique balance of business knowledge, effective interpersonal skills, and technological depth in analytics/big data, machine learning, and generative artificial intelligence.Key ResponsibilitiesThe Senior Generative AI Strategist...

  • Retail Excellence Manager

    2 settimane fa


    Roma, Lazio, Italia Perrigouk A tempo pieno

    About PerrigoPerrigo is a leading consumer healthcare company driven by a mission to make lives better through trusted health and wellness solutions. We are proud to be a top player in the European Consumer Self-Care market and the largest U.S. store brand provider of over-the-counter and infant formula. Our goal is to provide the best self-care for...