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TRICARE Overseas Program Representative

2 mesi fa

Vicenza, Veneto, Italia 00100 LEIDOS, INC. A tempo pieno

Job Summary

The 00100 LEIDOS, INC. is seeking a highly skilled Beneficiary Services Representative to join our team in Vicenza, Italy. As a Beneficiary Services Representative, you will play a critical role in providing exceptional customer service to our valued military families.

Key Responsibilities

  • Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
  • Register beneficiaries in the MHS Genesis system
  • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
  • Provide basic claims assistance such as providing information on the status of claims
  • Collect and record other Health Information into applicable systems
  • Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
  • Collect and report information on daily activities performed
  • Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
  • Maintain confidentiality and proper handling of Protected Health Information
  • Adhere to a business casual dress code
  • Provide shadowing support to new BSRs as needed
  • Other duties as assigned

Requirements

  • A bachelor's degree in a related field OR;
  • An associate's degree in a related field PLUS 4 years specialized experience OR;
  • A major certification in a related field PLUS 4 years specialized experience OR;
  • High school diploma or GED PLUS 8 years of specialized experience
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • Must be a US Citizen
  • Must have a Soggiornio and Missione Visa
  • Be eligible for and maintain ADP IT III / Non-Sensitive Position, Tier 1

Preferred Qualifications

  • Be fluent in English
  • Proficient in written and oral communications
  • Possess effective presentation skills
  • Computer literate with Internet research experience
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
  • Ability to reply tactfully with people on the phone and in person
  • Ability to work independently and under general supervision
  • Excellent organizational skills and time management skills
  • Detail oriented
  • Ability to multitask
  • Knowledge of Defense Enrollment Eligibility Reporting System and MHS Genesis