Business Analyst

3 settimane fa


Piacenza, Emilia-Romagna, Italia Sky A tempo pieno

Job Summary:

We are seeking a skilled Customer Insights Analyst to join our team at Sky. As a key member of our Contact Forecasting Team, you will play a critical role in analyzing customer interactions and predicting future behavior.

Key Responsibilities:

  • Develop and maintain rolling forecasts for customer contacts across all interaction channels.
  • Monitor and analyze deviations between actual customer behavior and forecasted trends.
  • Analyze customer base and contact behavior by customer type, product, channel, and seasonality.
  • Generate insights to identify pain points and opportunities to enhance the customer journey.
  • Collaborate with IT/Big Data and business units to support data-driven decision-making.
  • Present key findings and insights to management on customer behavior and digital engagement.

Requirements:

  • At least 3 years of experience as a Data Analyst, Business Analyst, or Data Scientist, with expertise in forecasting and planning.
  • Ability to interpret business needs and translate them into analytical approaches that drive reliable results.
  • Strong experience with cloud-based Data Lake environments and data management.
  • Proficiency in SQL for querying and data management; experience with Python and R for data analysis, machine learning, and workflow automation.
  • Expertise in predictive analytics, with a focus on time series analysis and machine learning models.
  • Proficiency in data visualization tools such as Tableau, Power BI, or Looker.
  • Advanced proficiency in Excel and PowerPoint.
  • Strong problem-solving abilities and capacity to translate complex data into actionable insights.
  • Excellent communication skills, able to convey complex analyses to stakeholders at all levels.

What We Offer:

As a Customer Insights Analyst at Sky, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Language: English


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