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Senior Customer Success Manager, Italy

2 mesi fa

Roma, Lazio, Italia Cambridge Mobile Telematics A tempo pieno
About the Role

Cambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. As a Senior Customer Success Manager, you will play a critical role in driving growth and satisfaction among our named accounts.

As a key liaison for our clients, you will collaborate closely with Sales Executives to drive business outcomes and ensure ongoing success. Your responsibilities will include:

  • Developing and implementing creative solutions to resolve complex problems
  • Leading a formal group within Customer Success as a first-level manager
  • Supporting Customer Success leadership with process and operational improvements
  • Providing technical expertise and guidance to team members
  • Partnering with Customer Solutions and Sales to deliver and manage partner programs
  • Acting as the primary point of contact for internal and external account communications
  • Liaising between clients and internal teams, including Engineering and Product
  • Defining business requirements and communicating with internal stakeholders
  • Mitigating risks for internal and external stakeholders
  • Responsible for the sustainment and growth of partner programs
  • Partnering with Sales to increase partner engagement and monitor business metrics
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent experience and/or certification
  • 8+ years of applicable experience, with 3-5 years in a management role
  • A proven track record of driving sophisticated programs
  • Excellent collaboration, planning, influencing, prioritization, and time management skills
About CMT

CMT is an equal opportunity employer, committed to creating an inclusive and diverse work environment. We strive to provide opportunities for career growth and development, and we are focused on making roads safer by making drivers better.

CMT is headquartered in Cambridge, MA, and we are dedicated to making a positive impact in the world. If you are passionate about customer success and want to join a dynamic team, we encourage you to apply.