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Cloud Technical Operations Specialist

2 mesi fa

Milano, Lombardia, Italia Sas A tempo pieno

About the Role

We're seeking a Cloud Technical Lead to join our SAS Cloud team in SAS's Cloud and Information Services (CIS) division. As a key member of our team, you will be responsible for all aspects of our hosted and remote managed SAS application environments.

You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world-class SAS service. This includes providing technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations.

Key Responsibilities:

  1. Provide technical leadership and ownership from project kick-off through UAT and go-live for hosted and remotely managed customer projects.
  2. Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
  3. Ensure that all current and future technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue.
  4. Mitigate any technical blocking condition that prohibits progress to drive towards success.
  5. Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.

Requirements:

  • 5 years of experience writing programs in more than one language required.
  • Two years of experience in end user and system administrator consulting or providing other first-level consulting required.
  • Fluency in Italian and English.

What We Offer

We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience. If you're looking for a challenging role that allows you to grow and develop your skills, we encourage you to apply.