Customer Service Representative

1 mese fa


Florence, Toscana, Italia Giunti Psychometrics A tempo pieno

Giunti Psychometrics: A Leader in Psychological Assessment

We are seeking a talented professional to join our Customer Center team in Florence, Italy. As a Customer Care Specialist, you will play a crucial role in supporting our customers' needs and providing exceptional service.

Your responsibilities will include:

  • Managing inbound email and calls to provide customers with information about product features, clinical test administration, and purchasing assistance.
  • Order management, customer contact through CRM, and managing actions to support commercial activities and internal training activities for colleagues in the sales network.
  • Claims and returns management.

Requirements:

  • High School Degree
  • Experience with customer relationship management
  • Problem-solving, proactivity, and initiative
  • Accountability and high sense of responsibility
  • Great planning and organizational skills
  • Teamworking and collaboration
  • Very good knowledge of Microsoft Office suite (Word, Excel)
  • Good knowledge of English (B1)
  • Spanish knowledge will be a plus

What We Offer:

  • The opportunity to be part of the transformation journey of a growing global company
  • Full-time contract and salary to be decided based on the profile
  • Work office in Florence, flexible work location will be considered


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