Customer Service Representative
1 mese fa
Giunti Psychometrics: A Leader in Psychological Assessment
We are seeking a talented professional to join our Customer Center team in Florence, Italy. As a Customer Care Specialist, you will play a crucial role in supporting our customers' needs and providing exceptional service.
Your responsibilities will include:
- Managing inbound email and calls to provide customers with information about product features, clinical test administration, and purchasing assistance.
- Order management, customer contact through CRM, and managing actions to support commercial activities and internal training activities for colleagues in the sales network.
- Claims and returns management.
Requirements:
- High School Degree
- Experience with customer relationship management
- Problem-solving, proactivity, and initiative
- Accountability and high sense of responsibility
- Great planning and organizational skills
- Teamworking and collaboration
- Very good knowledge of Microsoft Office suite (Word, Excel)
- Good knowledge of English (B1)
- Spanish knowledge will be a plus
What We Offer:
- The opportunity to be part of the transformation journey of a growing global company
- Full-time contract and salary to be decided based on the profile
- Work office in Florence, flexible work location will be considered
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