Operations Coordinator
2 settimane fa
Kuoni Tumlare is seeking a highly skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a crucial role in delivering accurate confirmation of destination services, providing solutions to Sales Offices, and ensuring high-quality execution of services.
Key Responsibilities:- Tour Operations: Handle tours, including itinerary check, booking, and confirmation of various services, and budget control.
- Supplier Management: Manage total tour operation, including selection of suppliers suitable for the tour grade in quality and price.
- Destination Services: Booking and delivering confirmation of local destination services efficiently and accurately.
- Sales Support: Provide clear and constructive suggestions and proposals to Sales for any critical services.
- Market Research: Support the business by gathering market trends, new products, and local destination information.
- Analysis and Review: Pre/Post season analysis, supplier quality review, and new opportunities for future business.
- Customer Service: Provide support and work as a Customer Service agent when required.
- Meet and Greet: Meet and greet visitors as required.
- Experience: Previous experience in customer service/travel industry (desirable).
- Industry Knowledge: Travel industry market & culture understanding (essential).
- Language Skills: Excellent written and verbal English skills (essential).
- Computer Literacy: Computer literacy – experience in working with Microsoft packages (desirable).
- Reporting Skills: Good business reporting / statistic producing skills (optional).
- Problem-Solving Skills: Ability to work under pressure and work independently.
- Team Player: Motivated and a team player with pro-active attitude.
- Communication Skills: Strong problem-solving skills.
- Organizational Skills: Communication and organizational skills.
- International Environment: Opportunity to work in an international environment.
- Diverse Culture: Diverse & Inclusive culture.
- Learning Opportunities: Learning and training opportunities for growth.
- Employee Engagement: Dedicated Employee Engagement Activities.
- Flexible Working: Flexible & Hybrid Working.
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