Operations Coordinator

3 giorni fa


Roma, Lazio, Italia Kuoni Tumlare A tempo pieno
Job Profile

The Operations Coordinator plays a crucial role in delivering exceptional destination services throughout trips. This involves providing constructive solutions to Sales Offices for any difficulties that may arise, ensuring proper execution of services with high quality standards, and constantly exploring destination knowledge to support sales efforts.

Key Responsibilities
  • Handling of tours, including itinerary checks, bookings, and confirmations
  • Managing total tour operations, including budget control and supplier selection
  • Conducting thorough itinerary checks to ensure feasibility, service code corrections, and attention to seasonal availability
  • Booking and delivering confirmation of local destination services efficiently and accurately
  • Providing clear and constructive suggestions and proposals to Sales for critical services
  • Supporting business growth by gathering market trends, new products, and local destination information
  • Collaborating with the Destination Management team and Contracting manager for pre/post-season analysis, supplier quality review, and new business opportunities
  • Performing administrative tasks, such as master data maintenance and coordination
  • Providing support and working as a Customer Service agent when required
Requirements
  • Previous experience in customer service or travel industry (desirable)
  • Travel industry market and culture understanding (essential)
  • Excellent written and verbal English skills (essential)
  • Computer literacy and experience with Microsoft packages (desirable)
  • Good business reporting and statistic producing skills (optional)
  • Ability to work under pressure and independently
  • Motivated and team player with a proactive attitude
  • Strong problem-solving skills
  • Effective communication and organizational skills
What We Offer
  • International work environment
  • Diverse and inclusive culture
  • Learning and training opportunities for growth
  • Dedicated Employee Engagement Activities
  • Flexible and hybrid working


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