Operations Coordinator

7 giorni fa


Roma, Lazio, Italia Kuoni Tumlare A tempo pieno
About the Role

The Operations Coordinator plays a vital role in ensuring the smooth execution of destination services throughout trips. This position requires a high level of attention to detail and the ability to provide constructive solutions to Sales Offices for any difficulties that may arise.

Key Responsibilities
  • Manage total tour operation, including itinerary check, booking, and confirmation of various services, as well as budget control.
  • Handle tours of varying sizes and types, from mass-production series tours to organized ad-hoc tours.
  • Check itineraries in detail to ensure clear feasibility in timing and routing, and ensure service codes and conditions are corrected.
  • Conduct thorough research to select suitable suppliers for each tour, considering factors such as quality and price.
  • Provide clear and constructive suggestions and proposals to Sales for any critical services.
  • Support the business by gathering market trends, new products, and local destination information, as well as providing feedback and suggestions.
  • Conduct pre- and post-season analysis, supplier quality review, and discuss new opportunities for future business with the Destination Management team and Contracting manager.
  • Perform other related duties, such as maintaining master data and other administrative or coordination tasks as required.
Requirements
  • Previous experience in customer service or the travel industry (desirable).
  • Travel industry market and culture understanding (essential).
  • Excellent written and verbal English skills (essential).
  • Computer literacy, with experience in working with Microsoft packages (desirable).
  • Good business reporting and statistic-producing skills (optional).
  • Ability to work under pressure and independently.
  • Motivated and a team player with a proactive attitude.
  • Strong problem-solving skills.
  • Effective communication and organizational skills.


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