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E-Operations Excellence Manager

1 settimana fa

Milano, Lombardia, Italia BoF Careers A tempo pieno
About the Role

At BoF Careers, we're looking for a highly skilled E-Operations Excellence Manager to join our team. As a key member of our operations department, you will be responsible for overseeing all operational processes related to capturing and fulfilling online orders.

The ideal candidate will have 6-8 years of experience in e-commerce or logistics, with a strong understanding of end-to-end order fulfillment, payment, logistics, and returns management.

Responsibilities include analyzing and optimizing key e-commerce performance metrics, managing relationships with cross-functional teams, and streamlining operational processes.

Key Responsibilities
  • Oversee all activities related to order management, logistics, product delivery, and returns
  • Develop and implement strategies to increase service levels through process optimization
  • Analyze and optimize key e-commerce performance metrics, including fulfillment times, cancellation rates, and return rates

We're looking for someone who is highly analytical, able to work effectively across multiple priorities, and has strong problem-solving skills. Proficiency in Microsoft Excel and PowerPoint is also required.