Technical Support Specialist
3 giorni fa
Tiro Partners Limited is looking for a highly skilled IT support specialist to join our team on a freelance basis.
Job Description- As a key member of our team, you will be responsible for providing technical assistance and problem-solving services to our clients.
- You will work independently and as part of a team to handle incoming technical issues via phone or other means.
- Your task will include recording accurate tickets/incidents/requests detailing reported matters or wishes.
- In addition, you will process requests as first line support, addressing customer inquiries in a timely manner.
- You will also manage assets and update documentation to ensure accuracy and consistency.
- Furthermore, you will provide general operational support to the department, including conducting office visits in Italy and potentially other regional offices.
- Interest and some experience in computer science or a comparable field.
- Prior practical experience in IT Support/Help Desk, along with basic technology knowledge and strong IT affinity and service orientation.
- Independent, proactive work style with good communication skills and comfort with direct customer contact.
- Proficiency in Italian and English, both spoken and written.
- Team player with strong interpersonal skills.
Daily rate up to Euro 200/day.
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