Technical Support Specialist for Product Quality Management
18 ore fa
Baoli EMEA, a part of the German KION Group AG, is one of the world's largest material handling equipment and solutions providers. We offer affordable forklift trucks, warehouse equipment, and spare parts to our customers across Europe, the Middle East, and Africa.
We are expanding our central product support team in Italy and looking for a Technical Support & Training Instructor. This position will actively support our international sales & service network in solving technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
The role involves warranty case management, steering of new truck pre-delivery inspections, coordination of potential field actions across the market area, and collaboration with our internal network (e.g., the factory in China). Regular on-site work at our distribution center in Rolo, Reggio Emilia, Italy, may be required.
We are a small, growing team where you can make a real impact on customer satisfaction, implement your ideas, personally grow, and shape the future of Baoli EMEA together.
Please note: In this position, speaking English is crucial as our network partners are located across Europe, the Middle East, and Africa.
**Salary:** €60,000 - €80,000 per year (depending on experience), plus attractive benefits and employee perks.
About the Role
This challenging position requires strong analytical skills, teamwork, and a hands-on mentality. You should be able to collect, analyze, and evaluate product feedback, define solutions, follow up, and safeguard their implementation with our factory.
You will also document and communicate quality improvements, organize and steer field actions in EMEA when required, safeguard compliance of technical standards in collaboration with our factory and network partners, and optimize pre-delivery inspections performed in our facility.
Additionally, you will represent after-sales interests in the development of new products, cultivate relationships with our network partners, monitor product support levels, and identify improvements to educate our organization.
Requirements
- Certified technician or an engineering degree (mechanical and electrical)
- Experience in customer service
- Good analytical skills
- Team player with hands-on mentality
- Organized, solution-driven, and proactive
- Open, persistent, and friendly nature
- Fluent in written and spoken English
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