Senior Area Manager

2 giorni fa

Milano, Lombardia, Italia Tomorrow Ltd A tempo pieno
About Tomorrow Ltd

Tomorrow Ltd is a multi-service business accelerator for fashion brands, dedicated to helping brands develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production.

Our team is led by CEO Stefano Martinetto and Chief Revenue Officer Giancarlo Simiri, who acquired the company in 2011 with a vision to champion and foster entrepreneurial creativity within the fashion industry.

We have a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of our integrated services.

Our headquarter is in London with offices and showrooms in London, Milan, Paris, New York and Hong Kong. We currently employ 200+ people across three continents.

Job DescriptionSenior Area Manager

We are seeking an enthusiastic Senior Area Manager to join our sales team in Milan. This role would be ideal for someone who has gained experience in this role and wants to direct the function while propelling their career forward.

As a Senior Area Manager, you will be responsible for overseeing the sales performance and overall profitability of stores within your designated area. Your role will involve developing and executing strategies to achieve sales targets, providing guidance to brand managers to enhance sales techniques, and ensuring exceptional customer engagement.

You will also be the key point of communication with retail partners to guarantee a seamless wholesale experience and work closely with the brand and customer service teams to effectively manage inventory levels.

Upholding the brand's commitment to outstanding customer service is crucial, as is resolving any customer complaints promptly and professionally.

In addition, you will be responsible for scheduling showroom appointments, providing assistance to clients visiting the showroom, and proactively seeking out new accounts to expand the company's network.

Budget management and market analysis will also be part of your responsibilities to refine company strategies accordingly.

As a Senior Area Manager, you will oversee the training and development of store staff, ensuring they possess essential product knowledge and excellent customer service skills.

Maintaining accurate and up-to-date information in the company CRM system, including budgets, projections, appointments, and feedback, is vital to the success of this role.

Key Responsibilities
  • Assess and analyze the sales performance of each store within your area of responsibility.
  • Develop and execute strategies to meet sales targets and enhance overall profitability.
  • Provide valuable guidance and support to brand managers to improve sales techniques and enhance customer engagement.
  • Establish and implement robust communication strategies and build strong relationships with key partners to ensure an exceptional wholesale experience.
  • Collaborate closely with the brand and CS teams to effectively manage stock levels in each store.
  • Implement efficient inventory control measures to minimize stock losses and ensure consistent stock availability.
  • Uphold the brand's commitment to delivering outstanding customer service across all stores.
  • Address and resolve customer complaints or issues promptly and professionally.
  • Ensure that all showroom appointments are scheduled ahead of time, adhering to the timeline provided by senior management.
  • Serve as the main point of contact for clients visiting the Tomorrow showroom in your area, ensuring a seamless and exceptional experience while working collaboratively with each brand manager.
  • Proactively seek out new accounts to expand the Tomorrow network and present potential opportunities to senior management.
  • Collaborate with brand management to devise seasonal budget strategies for each brand within the Tomorrow portfolio.
  • Stay updated on the latest store trends, performance indicators, industry developments, and competitor activities in your region.
  • Provide valuable reports to the senior management team to adapt and refine company strategies accordingly.
  • Oversee the training and onboarding process for store staff, ensuring they acquire essential product knowledge and exceptional customer service skills.
  • Update and verify all essential information related to each territory in the company's CRM system.
Requirements
  • Minimum 4-5 years designer/advance contemporary wholesale experience with a passion for sales and building relationships.
  • Bachelor's Degree in Fashion retail, economics or similar is a plus.
  • Fluency in Italian, English and Russian required (minimum B2).
  • Good knowledge of Excel and Office package (Access, Power Point,Outlook...).
  • Developed buyer relationships.
  • Detailed reporting skills.
  • Strong analytical skills.
  • Experience in international sales is a must.
  • Well organized, self-motivated, focused on meeting deadlines.
  • Good team attitude.
  • Critical thinker and problem-solving skills.
What We Offer
  • Type of contract: Permanent contract in accordance with the CCNL applied in the company (Terziario-Confcommercio).
  • Salary: to be determined according to the candidate's experience.
  • Presence of a bonus scheme.
  • Possibility of Smart Working 1/2 day at week.
  • Placement in an international, meritocratic, and fast-growing environment.

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