Inventory Management Supervisor

4 settimane fa

Milano, Lombardia, Italia Hermès A tempo pieno

GENERAL OVERVIEW

The Inventory Management Supervisor is responsible for the effective oversight of stock levels within the store, ensuring that sales teams can deliver exceptional service to clients. This role involves supervising stock operations and acting as a key collaborator with various teams. The individual will manage all physical inventory flows as well as corporate software systems, ensuring that store inventory remains accurate and organized in accordance with company protocols.

The Inventory Management Supervisor leads operational activities, fostering team development with integrity while embodying the core values and culture of Hermès.

KEY RESPONSIBILITIES

Team Leadership and Coordination

Oversee stock controllers and organize daily operations; Establish objectives and conduct annual performance reviews while providing ongoing feedback; Mentor, train, and develop team members; Collaborate with the Store Manager, Sales & Service Manager, and Sales Team as necessary; Serve as the primary contact for corporate inquiries related to stock; Implement corrective measures for team members in response to stock discrepancies; Actively participate in team meetings and morning briefings to discuss operational challenges and stock-related KPIs.

Daily Operations and Stock Accuracy

Supervise and assist the team in managing all incoming and outgoing product flows, ensuring synchronization between physical and system-based inventory; Organize the cancellation and reintegration of expired reservations into available stock; Monitor and rectify negative stock situations; Manage damaged or shop-soiled products.

Inventory Audits and Cycle Counts

Plan and prepare for stock audits and cycle counts effectively; Contribute to scanning and investigative processes; Compile final reports for the Finance Department; Suggest improvements for future stock audits to minimize shrinkage.

Maintenance and Security

Oversee daily boutique operations to ensure timely interventions and quality control measures; Coordinate with external security personnel in collaboration with the Store Manager.

Storage Organization

Develop and implement best practices for storage in alignment with business needs and internal guidelines; Proactively adjust processes as necessary to accommodate changing requirements.

Stock Procedures

Ensure adherence to storage rules, stock procedures, and best practices; Act as the store's primary user and trainer on stock-related processes, guiding new employees and communicating updates; Raise concerns and propose action plans to optimize inventory flows and streamline daily operations.

Replenishment Management

Collaborate with the Store Manager to select appropriate products for replenishment; Manage replenishment processes in coordination with the Store Manager by analyzing stock levels, pending deliveries, and sales data; Assist store management in monitoring overall inventory and preparing for purchases.

CANDIDATE PROFILE

Bachelor’s or Master’s degree, preferably with an analytical focus; Highly organized, detail-oriented, and reliable, with the ability to anticipate team needs; Proficient in both Italian and English; knowledge of a third language is advantageous; Background in inventory management and leadership, ideally within the luxury fashion retail sector; Skilled in Excel and other IT tools; Service-oriented and proactive in suggesting improvements to support team members; Strong leadership abilities, capable of motivating a team and driving performance; Professionalism, enthusiasm, and a collaborative spirit are essential.

Hermès seeks individuals who possess the following qualities:

Excellent interpersonal and communication skills with a focus on customer service; Team-oriented mindset to foster meaningful relationships while also working independently; Flexibility and adaptability to thrive in a fast-paced environment; A commitment to being part of a people-centric retail initiative, emphasizing human values, passion, and a strong aesthetic sensibility.

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