Guest Experience Line Specialist

4 settimane fa


Roma, Lazio, Italia Melia Hotels International A tempo pieno

Il tuo viaggio di crescita inizia qui

Unisciti a Meliá Hotels International e scopri un mondo di opportunità senza frontiere. Come Guest Experience Line Specialist, sarai al centro dell'azione, gestendo le chiamate in entrata e assicurando un eccellente servizio agli ospiti.

Le tue responsabilità:

  • Gestire le chiamate interne ed esterne
  • Garantire all'ospite ogni richiesta
  • Elaborare reportistica e/o documenti
  • Smistare le chiamate
  • Applicare gli standard LQA
  • Supporto al reparto Guest Experience/Front Office se necessario

Le nostre aspettative:

  • Ottima conoscenza certificata della lingua inglese e italiana
  • Laurea in Turismo e/o lingue
  • Spirito di collaborazione
  • Eccellenti doti comunicative
  • Capacità di sviluppare empatia con l'ospite
  • Passione per il servizio
  • Domicilio a Roma
  • Disponibilità a lavorare su turni diurni e/o serali

Perché scegliere Meliá?

Godrai di My MeliáRewards, il programma fedeltà esclusivo per i nostri dipendenti con vantaggi e vantaggi esclusivi. Inoltre, unendoti al programma, avrai la possibilità di usufruire di una remunerazione flessibile, sconti esclusivi su una varietà di prodotti e servizi, stili di vita dinamici e sani ed iniziative di beneficenza.

Unisciti alla nostra grande famiglia



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