Operations Coordinator

1 mese fa


Milano, Lombardia, Italia Tiffany & Co. A tempo pieno

Job Summary:
Tiffany & Co. is seeking a highly skilled Operations Coordinator to join our team. As a key member of our store operations team, you will be responsible for managing the operational functions of our store, including administration, inventory control, customer service, and shipping/receiving. Your primary goal will be to elevate the client experience and prepare the ground for sales professionals to excel in their roles.

Key Responsibilities:
Oversee store merchandise, including receiving and preparing transfers to other locations.
Ensure store inventory accuracy and availability to optimize client service, including Carnet merchandise and Travel Collections.
Monitor the Daily High Value count and maintain the returns report.
Lead and coordinate cycle count and physical inventory prep work.
Oversee the yearly physical inventory.
Lead and coordinate price changes, merges, re-classes, and ticket changes.
Process merchandise requests and follow-up on special orders/back orders.
Provide superior client service for all post-sales service, including repair/engraving orders.
Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.
Assist on the sales floor as needed while providing the Tiffany Experience.
Partner with the sales team by processing merchandise orders in line with procedure.
Assist with the planning and coordinating of store events.
Partner with Marketing by processing Marketing-specific merchandise requests, such as press shooting requests.
Manage all store supplies, including sundries, packaging, and hospitality.
Daily tracking of necessary invoice approvals and verification of daily inventory reports.
Function as the liaison with facilities and IT, follow up on audit issues, and manage record retention.
Perform daily cashier functions, including accounts payable and cash-related functions.
Act as Security and Health Safety liaison for the store.
Assist in the maintenance and implementation of operational support systems, such as inventory systems and suppliers ordering.

Requirements:
3-4 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Analytical skills preferred.
Microsoft Word and Excel, IT knowledge.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail-oriented.
Ability to work well with clients, peers, and management.
Ability to understand and adhere to Tiffany & Co. standards.
Ability to manage project works and meet deadlines.
Flexibility to perform different tasks based on day-to-day business needs.
Italian and English speaking abilities are mandatory, a third language is an appreciated plus.



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