Hotel Guest Service Manager

3 settimane fa


Genoa, Liguria, Italia Costa Crociere A tempo pieno
Main Responsibilities:

The successful candidate will be responsible for providing exceptional guest service and support to our onboard operations team.

Key tasks include:

  • Managing all onboard services and departmental procedures to ensure seamless guest experiences
  • Providing accurate and timely information to guests and effectively managing complaints
  • Performing multiple tasks without compromising the quality of delivery
  • Assisting with embarkation and disembarkation operational tasks
  • Supporting the Hospitality team in dealing with department priorities
  • Utilizing software to manage work activities effectively
  • Maintaining a safe and dynamic work environment
Requirements:

We are seeking a passionate and dedicated individual with:

  • At least 6 months' experience in hotels or similar positions
  • Secondary School Diploma
  • Proficient knowledge of Microsoft applications
  • Excellent communication skills in English and German (B2 level)

As a member of our Costa Crociere team, you will have the opportunity to grow both personally and professionally.


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