Beauty Industry Transformation Manager

6 giorni fa


Roma, Lazio, Italia Shanghai Bsf Human Resources Co., Ltd A tempo pieno

Company Overview: Shanghai Bsf Human Resources Co., Ltd is an AI-driven technology company that embodies the ideal of beauty, empowering users to become more beautiful through image products and beauty management services. By leveraging SaaS services, we are transforming the beauty industry by providing innovative solutions to our global customers.

Job Description: We are seeking a skilled Customer Success Manager in Italy to drive the successful adoption and onboarding of our services. This role involves guiding customers through changes needed to unlock the full value of our products and helping their staff align with transformation goals. The ideal candidate will partner with business development teams to develop strategic plans that achieve customer objectives.

Responsibilities:

  • Drive the successful adoption and onboarding of our services to help customers realize business value.
  • Guide customers through changes needed to unlock the full value of our products and help them train their staff.
  • Partner with business development teams to develop strategic plans that help customers achieve their business objectives.
  • Ccoordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customer needs to improve our product offering.
  • Output and share customer success stories and best practices.
  • Maintain client relationships by providing support and staying up-to-date on market dynamics, risks, and problems.

Requirements: A Bachelor's degree or above; at least 5 years of B2B customer success or account management experience in SaaS related fields; a deep understanding of the beauty/cosmetics/skincare industry is preferred; native speakers with good English speaking skills are preferred.

Estimated Salary: €60,000 - €80,000 per year, depending on experience and qualifications.



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