Cosmetics Consultant

4 settimane fa

Milano, Lombardia, Italia ESTÉE LAUDER Companies A tempo pieno

Are you prepared to shape the future of luxury beauty?
At The Estée Lauder Companies, you can contribute to our global achievements. We are a leader in the luxury beauty sector with an expanding collection of esteemed brands. Our mission is to create and market top-tier products that enchant consumers worldwide. Our culture celebrates diversity of thought and individuals, fostering creativity, innovation, and integrity in all our endeavors. We aim to provide you with an overview of your potential role and growth opportunities within our organization.

The future is in your hands.

What’s in it for you?

Our # ELC Family is a vibrant community of unique individuals. We not only value individuality but actively seek it out, nurture it, and celebrate it in our daily operations. Collectively, our diverse perspectives, skill sets, and talents establish us as the creative and innovative global leader in luxury beauty. There is immense pride and joy in our work, and it is evident.

We genuinely appreciate the energy, skills, and fresh viewpoints that experienced professionals bring to our business. We are consistently interested in attracting exceptional individuals from various career backgrounds who can seamlessly integrate into our team, introduce innovative approaches, and enhance our strength from Day 1. #ELC Beauty Advisor serves as a knowledgeable guide in the world of cosmetics and beauty products, assisting customers in navigating the extensive landscape of beauty with expertise and enthusiasm. The goal is to reveal inner radiance, foster confidence, and promote self-expression in every customer interaction.

The Role

You will be the authority for our brands, delivering a welcoming, genuine, and tailored shopping experience to meet all customer service and sales objectives. You will ensure that each customer enjoys a distinctive and inspiring in-store experience, offering advice and showcasing new products to drive sales and enhance customer engagement.

Key Performance Areas

Meet clients' expectations and maintain a high standard of service both in-store and online; Exhibit comprehensive knowledge of the Brand and its offerings; Independently manage sales across all categories in-store to enhance the customer experience; Strive to achieve and surpass individual and team goals; Attain CRM objectives and adhere to guidelines to boost customer loyalty; Address all customer issues and complaints promptly and effectively in line with company policies; Organize visual merchandising materials and arrange displays according to ELC standards. Qualifications

Requirements

High School Diploma and/or relevant Certifications in the beauty sector; Prior experience in retail or guest services (preferably in beauty); High Touch level of service, capable of providing personalized recommendations and building customer relationships; Strong passion for the beauty industry, particularly luxury cosmetics; Collaborative spirit with colleagues to achieve sales objectives; Proficiency in Italian; English is considered an advantage.

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