Luxury Brand Ambassador

4 giorni fa


Milano, Lombardia, Italia PRADA A tempo pieno

Company Overview

The Prada Group is a renowned luxury fashion house founded in 1913 in Italy. With a rich history of excellence and innovation, the company operates in over 45 countries worldwide, embracing employees from more than 100 nationalities.

Salary and Benefits

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications. In addition to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Job Description

To be a Company Brand Ambassador:
• To achieve qualitative and quantitative objectives of the product category department assigned.
• To manage and motivate the department team in achieving sales targets, ensuring exceptional client service experiences, being present on the sales floor, and managing department activities.

Responsibilities

Business
• Ensure an exceptional welcome and customer service, fostering cross-selling among product categories.
• Analyze department performance and define actions required for achieving business objectives.
• Provide commercial suggestions to Store Managers.
• Drive teams to exceed KPIs.
• Be up-to-date on market trends and share insights with relevant functions.
• Foster ecommerce channel development.

Customer

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting sales teams in clienteling activities and gaining new local customers to grow department sales.

Team

• Train and inspire sales staff in product knowledge, sales techniques, customer services, and company procedures.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefings.

Retail

• Guarantee in-depth product knowledge within the department, working with relevant functions to support product/collection training needs.
• Provide feedback and focused suggestions on department needs to Store Managers.
• Ensure effective and efficient back-of-house organization for the department and protect company assets as well as staff grooming standards.

Knowledge and Skills

• Fluent spoken Italian and English are expected. Other languages are desirable.
• Passion and knowledge of managed product categories.
• Business-driven individuals who can lead and influence peers are sought after.
• Natural ability to serve clients is essential.
• Confident, enthusiastic, and positive attitudes are necessary.
• Problem-solving skills and attention to detail are valuable assets.
• Market and product knowledge/passion are highly valued.
• A business/retail management degree or equivalent is a plus.
• An interest in luxury/fashion, art, and design is a must.



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