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Technical Project Manager Payments Specialist

2 mesi fa

Gallarate, Lombardia, Italia GlobalBlue_IT A tempo pieno
Main Responsibilities

As a Technical Project Manager for Payments, you will be responsible for delivering solutions implementation projects within scope, timeline, budget, and in compliance with the processes of Global Blue Professional Services.

Key Tasks
  • Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services.
  • Support the definition, implementation, and governance of an efficient Partner Integration Project implementation processes.
  • Provide technical and process consultancy to the Commercial Organization and Partner Manager.
  • Ensure that implemented solutions are anchored correctly in the GB organization.
  • Accept, coordinate, and prioritize all customer requests related to decentralized IT.
  • Perform local user acceptance tests for solutions.
  • Maintain the Countries Requirements updated.
  • Provide 2nd level support to the local Field Service teams.
  • Regular reports, reviews, and meetings with the Head of Payment and Product DCC team.
Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in managing technical projects with external stakeholders.
  • Experience in working with virtual and distributed teams.
  • Customer consulting services.
  • Independent and self-motivating personality.
  • Fluent English and Italian language skills (oral and written).
  • Portuguese, Turkish, Greek, and Arabic language skills (oral and written) are a plus.
  • Working knowledge within the payment industry and retail (preferred).
Desirable Skills and Knowledge

You will also have:

  • Good knowledge of project management processes and tools.
  • Solid understanding of Point-of-sale related technology and transactional systems.
  • Experience with EFT payment standards, PCI, EMV within the retail or credit card industry.
  • Ability to communicate with external partners in an efficient and structured way.
  • Accuracy, ability to quickly analyze situations and to identify the correct measures.
  • Customer-oriented approach.
  • Willingness to enter into technical details.
  • Structured and flexible at the same time in managing difficult and challenging situations.
  • Commitment and dedication to work.
  • Perseverance in reaching goals.
  • Excellent communication and team skills, ability to present ideas clearly and concisely.
  • Excellent organizational, decision-making, and problem-solving skills.