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Customer Service Representative

2 mesi fa


Verona, Veneto, Italia Air Dolomiti Spa A tempo pieno
Customer Relations Agent

We are seeking a dedicated and enthusiastic Customer Relations Agent to support our customer service experience in Verona Villafranca.

Main Responsibilities:
  • Analyze and handle customer feedback to ensure a consistent customer service experience
  • Assist customers effectively by solving customer disputes and providing solutions
  • Tactfully handle confrontational situations with customers
  • Complete data entry as required
Requirements:
  • Proficient in verbal and written communication (Italian and English languages)
  • Fluency in German would be an advantage
  • IT competent
  • Strong communication and negotiation skills
  • Detail oriented and accurate
  • Positive attitude and adaptability
  • Predisposition to teamwork