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Customer Service Specialist

2 mesi fa


Milano, Lombardia, Italia Adecco Italia A tempo pieno
Job Description

Adecco Italia is seeking a highly skilled Customer Service Specialist to join our team in Milan. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Client Support: Provide timely and effective support to clients via various channels, including phone, email, and chat.
  • Tour Operations: Manage tour bookings, modifications, and cancellations, ensuring seamless client experiences.
  • Problem Resolution: Resolve client complaints and issues in a professional and efficient manner, ensuring client satisfaction.
  • Team Collaboration: Work closely with internal teams, including operations and marketing, to ensure accurate and up-to-date information exchange.
  • Service Information: Provide detailed information on our services, including tour schedules, meeting points, cancellation policies, and travel tips.
  • Client Preparation: Assist clients in preparing for their tours, offering advice and suggestions to enhance their experience.
  • Service Quality: Monitor and improve the quality of our services to optimize the customer experience.
Requirements:
  • Education: High school diploma, preferably in a tourism-related field.
  • Experience: Previous experience in customer service.
  • Skills: Fluency in English, excellent communication and problem-solving skills, and a customer-centric approach.
Work Environment:

Adecco Italia offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing exceptional service to our clients and employees alike.