Technical Operations Coordinator

3 mesi fa


Pavia, Lombardia, Italia YOOX NET-A-PORTER GROUP A tempo pieno

About YOOX NET-A-PORTER GROUP: YOOX NET-A-PORTER GROUP stands as the premier authority in online luxury and fashion, offering a comprehensive luxury retail ecosystem.

The Group operates a direct-to-consumer model through its renowned multi-brand online platforms, including NET-A-PORTER, MR PORTER, YOOX, and THE OUTNET. Additionally, the Online Flagship Stores Division collaborates with leading luxury brands to enhance their e-commerce presence.

With a customer base of 4.3 million high-spending active clients worldwide, YOOX NET-A-PORTER merges technology with luxury, delivering meticulously curated selections from the most sought-after brands, personalized service, cutting-edge technology, and engaging content, all informed by two decades of insights into contemporary shopping behaviors.

Our global Operations team facilitates worldwide shipping to over 180 countries, including same-day delivery options for major cities, while ensuring a seamless shopping experience across all devices, complete with straightforward return processes.

We operate 9 distribution centers and 11 Customer Care centers, providing support in 11 languages, available 24/7 throughout the year.

Position Overview: We are currently seeking a skilled Facility Specialist to join our Facility Management team.

Key Responsibilities:

  • Oversee technical reports and requests from various sites.
  • Coordinate routine and emergency maintenance, setting priorities and engaging external contractors.
  • Conduct Root Cause Analysis to identify issues and implement corrective and preventive measures.
  • Lead projects aimed at enhancing work environments or addressing business needs, while proactively suggesting continuous improvement initiatives.
  • Manage relationships with external service providers, ensuring quality of service delivery.
  • Prepare detailed cost reports.
  • Compile reports on management performance.
  • Organize and maintain technical documentation (including floor plans, compliance declarations, and periodic inspections).
  • Supervise the execution of external contracts, ensuring adherence to service levels and compliance requirements.
  • Create Purchase Orders (PO) for suppliers and manage receipt of goods.
  • Handle asset registration and deregistration.
  • Prepare budget reports.
  • Maintain archives of maintenance records.

Candidate Profile:

  • Master's degree in technical fields (such as Architecture, Mechanical/Energy/Civil/Management Engineering) is preferred.
  • Prior experience in facility management within large organizations is advantageous.
  • Strong analytical skills and a problem-solving mindset focused on identifying effective solutions.
  • Proficient in Microsoft Office Suite.
  • Intermediate proficiency in English, both spoken and written.
  • Ability to prioritize tasks effectively, utilizing time and resources efficiently.
  • Strong communication skills, capable of engaging with diverse stakeholders.
  • Ability to synthesize and present work results clearly.
  • Exceptional organizational skills and attention to detail.
  • Capable of working independently in a dynamic, goal-oriented environment.


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