Bloomberg On-Site Technical Support Specialist

3 settimane fa

Milano, Lombardia, Italia Bloomberg A tempo pieno

Bloomberg is a global leader in business and financial information, news and insight. We leverage innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions. To ensure the best experience for our employees, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration.

Our Team

As a Bloomberg Customer Support professional, you will provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will be part of the Bloomberg On-Site Support (BOS) team, which provides 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries.

The Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our dynamic Bloomberg On-Site Support (BOS) team in Milan. As a Support Specialist, you will be the key to engaging our customers, providing onsite support to the Milan Office and clients in the surrounding region. You will deliver outstanding on-site technical assistance for the installation and servicing of critical network equipment and computers.

Key Responsibilities

  • Onsite Support: Deliver outstanding on-site technical assistance for the installation and servicing of critical network equipment and computers.
  • Internal IT Support: Serve as the main point of contact for internal IT support within Bloomberg offices and Data centers.
  • You will collaborate with our sales teams and coordinate projects with our clients to provide technical support and ensure fast and effective installation of our products.
  • Effectively multitask in a fast-paced environment with a keen eye for detail.
  • Prioritise exceptional customer service during client interactions.

You Will Need

  • Demonstrable experience in customer support.
  • Technical proficiency: experience working with PCs covering hardware and software and/or networking issues.
  • Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team.
  • Ability to provide outstanding customer service to clients in person and via interactive media (e.g. phone, messaging, etc.).
  • Great Communication skills including fluency in both Italian (written and spoken) and English.
  • The ability to be a real self-starter: someone who is flexible, proactive and versatile enough to work in a remote office.
  • A valid Driving License.
  • The ability to work on call for occasional evening or weekend work (in which you will get a weekday off in lieu).

We'd Love You to Show

  • The curiosity to identify, research, and resolve customer technology (both software and hardware) issues.
  • The skills to work within highly connected and software-based systems.
  • A desire to learn new technologies and ability to retain information.
  • Awareness of data management, privacy and information security issues.

Job Type: Full-time

Work Location: In person

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