Technical Support Specialist – Milan

2 settimane fa


Milano, Lombardia, Italia Axiom Technologies A tempo pieno

Axiom Technologies, a leading Global IT Services partner, is seeking a dedicated and proactive individual to provide exceptional technical assistance and support to VIP individuals in Milan, Italy.

Responsibilities:
• Provide on-site technical support and troubleshooting for VIP individuals' Wi-Fi connectivity issues and ensure seamless internet access.
• Assist with resolving problems related to meeting room appliances, including projectors, screens, and conference call systems.
• Offer guidance and support for accessing the local network, ensuring secure and efficient connectivity.
• Aid VIP users in navigating and utilizing Google Suite and/or Microsoft Office 365 applications effectively.

Key Requirements:
• Proficient understanding of networking concepts and experience troubleshooting Wi-Fi connectivity issues.
• Strong technical skills in resolving meeting room appliance issues and familiarity with audiovisual equipment.
• Audio video and meeting room configuration and support experience.
• Ability to troubleshoot and resolve access issues related to local networks and permissions.
• Proficiency in Google Suite, and/or Microsoft Office 365 applications.
• Proficiency in windows/apple PC's and in android/IOS devices.
• Excellent communication skills and the ability to provide top-notch customer service, especially when dealing with VIP clientele.
• Proven problem-solving abilities and a proactive approach to identifying and addressing technical issues.

Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Prior experience in a similar on-site support role is highly advantageous.
• Relevant certifications in networking or IT support would be a plus.
• Strong interpersonal skills and the ability to work independently with minimal supervision.

Additional Information:
This is a full-time position that requires on-site presence at the customer's location in Milan, Italy. The candidate must be available during VIP working hours and ready to provide immediate assistance when required.



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