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Senior Engagement Manager

2 mesi fa

Milano, Lombardia, Italia Celonis A tempo pieno
{"title": "Senior Engagement Manager", "content": "About the Role

Celonis is seeking a Senior Engagement Manager to join our team. As a key member of our Services organization, you will be responsible for delivering end-to-end implementations of our Process Mining technology to our largest and most strategic customers.

Key Responsibilities
  • Articulate Celonis' product positioning to customers and collaborate with Sales, Partners, and Value Engineering to establish Celonis' Services Value proposition and create statements of work with customers during the pre-sales phase.
  • Assist customers in understanding how to build best practice and enduring capabilities, identify further Services needs by the customer while engaged, and ensure customer satisfaction throughout a customer's engagement with Celonis.
  • Manage resources, schedule, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements.
  • Collaborate with senior executives, process owners, and technical teams within each customer to understand their goals, objectives, and requirements and ensure their successful implementation.
  • Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.
Requirements
  • Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently.
  • Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
  • Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant.
  • Strong communication skills in English and Italian and a background in consulting with a proven ability to manage Stakeholders and project timelines.
  • Experience in people managing consulting teams both onshore and offshore.
  • Experience in positioning Services, writing proposals, and "statement of works" within a complete ecosystem (customers and partners).
  • Ability to effectively set and manage customer expectations.
  • Strong analytical skills, especially in applying technology solutions to core business problems.
  • Project management certifications (PMP, Prince2, or Safe/Agile).
  • Bachelors or Masters in Computer Science, Engineering, Mathematics, or other related field.
About Celonis

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

We are a global and growing team of Celonauts from diverse backgrounds to learn from and work with. An open-minded culture with innovative, autonomous teams. Business Resource Groups to help you feel connected, valued, and seen.

We offer a unique opportunity to work with industry-leading process mining technology, investment in your personal growth and skill development, great compensation and benefits packages, physical and mental well-being support, and a clear set of values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

", "lang_code": "en-US"}