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Revenue Growth Specialist

2 settimane fa

Piacenza, Emilia-Romagna, Italia Smartpricing A tempo pieno
Drive Business Growth with Smartpricing

Smartpricing is a trailblazing travel-tech company dedicated to automating online operations for lodging businesses across the globe. Our innovative SaaS platform uses machine learning algorithms to boost client revenues by an average of over 30%.

We're a top-rated team, boasting a Glassdoor rating of +4.5 out of 5 stars and an eNPS score of 55. We've received recognition as one of the top 10 LinkedIn startups in Italy and have handled several billion euros in bookings for clients from 17 countries.

We're seeking an experienced Customer Success Manager to lead our Italian market team. This role is ideal for someone who excels at driving customer satisfaction and business growth through strategic upselling and cross-selling initiatives.

Main Responsibilities:
  • Revenue Growth: Identify and recommend upselling opportunities, promoting premium features and additional services that enhance customer value.
  • Customer Support: Deliver prompt and professional support to customers through various channels, ensuring accurate information and swift issue resolution.
  • Customer Engagement: Build and maintain strong relationships with customers to guarantee satisfaction and loyalty.
  • Strategic Outreach: Engage with customers through regular check-ins and workshops to understand their needs and showcase our platform's benefits.

Requirements:
  • Technical Knowledge: Proficiency in Property Management Systems (PMS), Online Travel Agencies (OTAs), and Channel Managers.
  • Analytical Strength: Strong analytical skills to interpret customer behavior and optimize service delivery for satisfaction and growth.
  • Communication Skills: Excellent communication skills to interact with customers, colleagues, and stakeholders effectively.

What We Offer:
  • Competitive Compensation: Fair compensation packages that reflect individual contributions and performance.
  • Flexible Work Arrangements: Enjoy the freedom to work remotely while remaining connected to our dynamic team.
  • Collaborative Environment: Participate in regular team-building events and contribute to shaping our company culture.