Coordinating Customer Experience Specialist

3 settimane fa


Florence, Toscana, Italia LUISAVIAROMA A tempo pieno
The Client Support Operations Lead role at LUISAVIAROMA requires a seasoned professional who can effectively coordinate customer experience operations. Reporting to the Customer Service Manager, this individual will oversee daily operations, including managing customer communications, resolving issues, and ensuring smooth day-to-day functions.

Key Responsibilities:
• Coordinate daily activities, including customer interactions and issue resolution.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide guidance and support to the team members, fostering a positive and productive work environment.
• Collaborate with internal departments to ensure seamless workflows and exceptional customer experiences.
• Ensure adherence to company policies and procedures, including GDPR regulations.

Requirements:
• Fluency in Italian and English (C2 level) is mandatory.
• At least 3 years of experience in a similar customer-facing role.
• Proven leadership and teamwork skills, with the ability to motivate and guide colleagues.
• Excellent communication, problem-solving, and analytical skills.
• Ability to adapt to changing priorities and deadlines.

Join us at LUISAVIAROMA, where you'll have the opportunity to grow professionally and personally in a dynamic and international work environment.

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