Customer Experience Ambassador

2 giorni fa


Florence, Toscana, Italia Starhotels A tempo pieno

Starhotels, a leading hospitality company, seeks an experienced Guest Service Agent to join its Front Office team in Florence.

The ideal candidate will possess a unique blend of skills and qualities, including:

  • A proven track record of delivering exceptional customer service
  • Excellent communication and problem-solving skills
  • A strong passion for hospitality and commitment to excellence

As a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Your responsibilities will include:

Key Responsibilities:
  • Front Desk Operations: Handle check-in, check-out activities, and other related tasks with efficiency and precision
  • Guest Services: Provide information and assistance to guests, respond to inquiries, and resolve issues promptly
  • Team Support: Collaborate with colleagues to ensure seamless service delivery, especially during night shifts
  • Knowledge Management: Stay updated about hotel services, guest needs, and special events to provide personalized support

In return for your hard work and dedication, you can expect:

Benefits:
  • Competitive Salary: €30,000 - €40,000 per annum, depending on experience
  • Opportunities for Career Advancement: Join our Performance Management Program to develop your skills and reach new heights
  • Discounted Stays and Dining: Enjoy exclusive benefits within the group, including discounts with our partners
  • Cultural Diversity and Inclusion: Embrace Global Diversity by speaking multiple languages, including Italian and English

At Starhotels, we are committed to creating a work environment that values diversity, equality, and inclusion. We welcome candidates from all backgrounds and look forward to hearing from you.



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