Global Customer Experience Manager

4 ore fa


Florence, Toscana, Italia Oilandgas.Org A tempo pieno
Job Overview

The Global Customer Experience Manager will play a critical role in ensuring customer satisfaction through effective management of the production order cycle in the Aftermarket factories and field service call center. This position reports to the Operations Manager and is responsible for delivering improved accuracy and on-time results from Order Entry, Engineering, Order Management, Master Scheduling, Customer Care/Warranty to ensure repeatable customer business.

Key Responsibilities
  • Ensure customer satisfaction by managing the production order cycle effectively.
  • Lead the reorganization of Aftermarket and field service support functions under one roof.
  • Own the order management cycle from receipt of order through commissioning and customer service, ensuring technical specifications and commercial contractual requirements are met fully.
  • Develop Call Center Metrics and standard processes to ensure accurate and timely order entry and feedback with customers; internal/external.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor degree in Business Administration and or Engineering field.
  • Minimum 8 years related experience in customer service.
  • Experience with ERP data systems preferred.
  • Excellent communication skills (oral and written).
  • Knowledge of order entry (CSM) systems preferred.
  • Experience in change management a plus.
About Us

AABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. We offer a comprehensive range of services, including product care, modernization, and advisory services, to help our customers optimize their performance, extend equipment lifetime, and deliver new levels of operational and sustainable efficiency.

Estimated Salary Range

$120,000 - $180,000 per year, depending on location and experience.



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