Customer Experience Specialist

4 giorni fa

Florence, Toscana, Italia BootBarn Inc. A tempo pieno

Job Overview:

  • Join BootBarn Inc. as a Customer Experience Specialist - Sales and Service, where you will be responsible for fostering a service and selling culture that exceeds customer expectations.

About the Role:

As a Customer Experience Specialist - Sales and Service, you will become an expert in our product categories, understand and communicate product knowledge to customers, and maintain company-merchandising standards. You will also assist with processing merchandise, monitoring and replenishing floor stock, and accurately completing all sales transactions. Your primary goal is to provide exceptional customer service, drive sales growth, and contribute to the success of our stores.

Responsibilities:

  • Foster a service and selling culture that exceeds overall expectations to build long-standing customer relationships.
  • Become an expert in our product categories and understand and communicate product knowledge (including features and benefits) to customers.
  • Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons, and customer information capture rates.
  • Be informed and understand current merchandise promotions and advertisements.
  • Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
  • Assist with processing merchandise as well as monitoring and replenishing floor stock.
  • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
  • Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
  • Adhere to all local, federal, and state laws in addition to Company policies, procedures, and practices.
  • Perform any other duties that may be assigned by management.
  • Demonstrate a high level of quality work, attendance, and appearance.

What We Offer:

  • A competitive hourly rate of $12-$15 per hour, plus selling incentives (SPIFFS) and monthly store sales bonus.
  • Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
  • Paid Time Off plan for year-round employees.
  • Medical, Dental, Vision, and Life Insurance.
  • 401(k) plan with generous company matching.
  • Flexible schedules and work/life balance.
  • Opportunities for growth at every level - we are opening 50+ new stores each year.

Physical Demands & Work Environment:

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

  • Standing, walking, and squatting less than fifty percent of the work shift.
  • Required to lift, move, and carry up to 40 pounds.
  • Ability to read, count, and write to accurately complete all documentation and reports.
  • Must be able to see, hear, and speak in order to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Manual dexterity required using hands to finger; handle, feel, and type; reach with hands and arms.

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